Customer-Focused Bank Teller

Northwest Bank; Yorktown (IN); On-site; USD 32,000 - 38,000; Full time

Job summary

Northwest Bank in Indiana is seeking a teller to welcome customers, process transactions, and educate clients on products and digital offerings. You will identify financial needs and refer to the appropriate team for complex requests.

This role requires cash handling, daily balancing, and participation in evening hours and weekends as scheduled, with a strong focus on delivering Northwest's exceptional customer experience.

Qualifications

• Customer service experience preferred
• Cash handling experience preferred
• Banking and/or retail experience preferred

Responsibilities

• Assist customers and visitors with questions, problem resolution, and other needs. Proactively engage with customers to understand needs and inform them of product/service features and benefits.
• Balance teller drawer daily and participate in office meetings, operations meetings, and dual control balancing of vault, ATM, and other devices as needed.
• Deliver on Northwest Bank's customer experience by serving customers in person, over the phone, and via email; follow security and compliance procedures.
• Work as part of a team to complete daily tasks and support management with special requests.
• Navigate Microsoft Office and teller software to maximize efficiency and properly document transactions.

Skills

Teamwork

Communication

Active listening

Time management

Decision making

Teller system

Education

High School Diploma

Tools

Teller System

Job description

Northwest Bank in Indiana is seeking a teller to welcome customers, process transactions, and educate clients on products and digital offerings. You will identify financial needs and refer to the appropriate team for complex requests.

This role requires cash handling, daily balancing, and participation in evening hours and weekends as scheduled, with a strong focus on delivering Northwest's exceptional customer experience.