Customer-Centric Teller & Financial Wellness Advocate

Northwest Bank; Pennsylvania; On-site; USD 32,000 - 40,000; Full time

Job summary

Northwest Bank is seeking a friendly and reliable teller to serve customers at our branch. You will welcome customers, process transactions, resolve issues, and educate clients on bank services while supporting sales goals. The job emphasizes accuracy, security, and team collaboration.

Responsibilities include balancing drawers, handling inquiries, and referring complex needs to specialists. The role requires flexible hours, including evenings or weekends as needed, and adherence to bank

Qualifications

• Education: High School Diploma or equivalent preferred.
• Work Experience: Customer service experience preferred.
• Cash handling experience preferred.
• Banking and/or retail experience preferred.

Responsibilities

• Assist customers with questions, problem resolution, and other needs.
• Balance teller drawer daily and participate in branch operations and dual control balancing.
• Refer customers to appropriate team member for complex requests or products/services.
• Deliver exceptional customer experience in person, over the phone, and via email communications.

Skills

Customer service

Cash handling

Teamwork

Communication

Problem solving

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Office

Teller System

Job description

Northwest Bank is seeking a friendly and reliable teller to serve customers at our branch. You will welcome customers, process transactions, resolve issues, and educate clients on bank services while supporting sales goals. The job emphasizes accuracy, security, and team collaboration.

Responsibilities include balancing drawers, handling inquiries, and referring complex needs to specialists. The role requires flexible hours, including evenings or weekends as needed, and adherence to bank