Customer-Focused Teller: Help Clients Thrive Financially

Northwest Bank; South Bend (IN); On-site; USD 32,000 - 40,000; Full time

Job summary

Northwest Bank’s South Bend branch is seeking a friendly Teller who will greet customers, process transactions accurately, and educate clients on products and services. You’ll resolve issues, balance drawers, and support daily operations while maintaining security and compliance in a fast-paced retail environment.

We value teamwork, strong communication, and a proactive approach to helping customers achieve financial wellness through our digital tools and personalized service.

Qualifications

• High School Diploma or equivalent preferred.
• Customer service experience preferred.
• Cash handling experience preferred.
• Banking and/or retail experience preferred.

Responsibilities

• Balance teller drawer daily and participate in office meetings/huddles, operations meetings, and dual control balancing of vault, ATM, and any other device, as needed.
• Deliver on our North(west) star experience and champion our customer's financial wellness through delivery of exceptional customer experience - both in person, over the phone, and through email communications.
• Protect the bank from unnecessary risk by following compliance, risk, and operational procedures.
• Navigate Microsoft Office Software, computer applications, and software specific to the department to maximize tools and gain efficiency.
• Work as a team with co-workers to complete daily tasks and support management with special requests as needed.

Skills

Customer service

Communication

Active listening

Teamwork

Problem solving

Teller system knowledge

Education

High School Diploma or equivalent

Tools

Teller System

Microsoft Office

Job description

Northwest Bank’s South Bend branch is seeking a friendly Teller who will greet customers, process transactions accurately, and educate clients on products and services. You’ll resolve issues, balance drawers, and support daily operations while maintaining security and compliance in a fast-paced retail environment.

We value teamwork, strong communication, and a proactive approach to helping customers achieve financial wellness through our digital tools and personalized service.