Customer-Centric Teller: Drive Wellness & Referrals

Northwest-Bank; South Bend (IN); On-site; USD 32,000 - 40,000; Full time

Job summary

Northwest Bank in South Bend, IN is seeking a friendly teller to welcome customers, process transactions, and identify referral opportunities. You will proactively engage with customers, balance drawers, and participate in branch meetings while delivering our customer experience principles.

The role emphasizes cash handling, problem resolution, and knowledge of bank products. Evening hours and weekend shifts may be required to meet customer needs.

Qualifications

• Customer service experience preferred.
• Cash handling experience preferred.
• Banking/retail experience preferred.

Responsibilities

• Greet customers and provide friendly, accurate service.
• Balance teller drawer daily and assist in office tasks as needed.
• Resolve questions, problems, and needs or refer to appropriate team member.
• Process transactions efficiently and securely.
• Support branch opening/closing tasks and compliance procedures.

Skills

Cash handling

Customer service

Banking knowledge

Microsoft Office

Communication skills

Education

High School Diploma or equivalent

Tools

Teller System

Microsoft Office

Job description

Northwest Bank in South Bend, IN is seeking a friendly teller to welcome customers, process transactions, and identify referral opportunities. You will proactively engage with customers, balance drawers, and participate in branch meetings while delivering our customer experience principles.

The role emphasizes cash handling, problem resolution, and knowledge of bank products. Evening hours and weekend shifts may be required to meet customer needs.