Customer-Focused Teller — Banking Wellness & Growth

LE001 Northwest Bank; Gas City (IN); On-site; USD 30,000 - 42,000; Full time

Job summary

Northwest Bank in Gas City, IN is seeking a Customer Teller to greet customers, process transactions, and resolve issues while promoting digital offerings and bank products. The role requires proactive engagement, accuracy in cash handling, and teamwork to meet daily goals.

Successful candidates will balance drawers, participate in branch meetings, and comply with security and regulatory policies. Evening and weekend hours may be required for coverage.

Qualifications

• High School Diploma or equivalent preferred.
• Customer service experience preferred.
• Cash handling experience preferred.
• Banking/retail experience preferred.

Responsibilities

• Assist customers and visitors with questions, problems, and other needs.
• Balance teller drawer daily and participate in branch tasks including opening/closing and dual control processes.
• Deliver exceptional customer experience in person, over the phone, and via email.
• Refer customers to appropriate team members for complex requests or products/services.
• Maintain knowledge of bank products and digital offerings and stay compliant with security procedures.

Skills

Customer service

Cash handling

Problem solving

Education

High School Diploma

Tools

Teller System

Job description

Northwest Bank in Gas City, IN is seeking a Customer Teller to greet customers, process transactions, and resolve issues while promoting digital offerings and bank products. The role requires proactive engagement, accuracy in cash handling, and teamwork to meet daily goals.

Successful candidates will balance drawers, participate in branch meetings, and comply with security and regulatory policies. Evening and weekend hours may be required for coverage.