Service Advisor — Growth, High Earnings & Customer Impact

Krause Auto Group; Venice (FL); On-site; USD 48,000 - 56,000; Full time

Benefits offered by this job

401(k) with match

Dental & vision insurance

Paid vacation PTO holidays

Career advancement opportunities

Employee discounts on vehicles parts &

Family-owned culture

Long-term career stability

Supportive and team-oriented env

Job summary

Krause Auto Group in Florida is seeking a motivated Service Advisor to join our growing service team. If you thrive in a fast-paced environment and enjoy helping customers, this is a great opportunity to build a long-term career with a respected automotive organization.

As the main contact in the repair process, you will deliver an exceptional customer experience, oversee service orders, coordinate with technicians, and present maintenance recommendations.

Qualifications

• Strong communication and customer service skills.
• Organized and detail-oriented mindset.
• Ability to multitask in a fast-paced environment.
• Leadership ability and experience working with teams.

Responsibilities

• Greet customers promptly and professionally in the service drive.
• Build strong customer relationships and create a positive service experience.
• Serve as the main point of contact throughout the repair process.
• Provide concierge-level support for customer questions and concerns.
• Communicate vehicle repair recommendations, timelines, and updates clearly and professionally.
• Maintain Customer Satisfaction and CSIX scores at or above company standards.
• Oversee service orders and help manage workflow within the service drive.
• Distribute repair orders efficiently between technicians.
• Assist customers with vehicle maintenance recommendations, warranties, and repair information.
• Help ensure technician productivity and daily labor sales goals are achieved.
• Assist with diagnosing vehicle concerns and coordinating parts or tools when needed.
• Support warranty administration and service department processes.

Skills

Customer service

Communication

Leadership

Organized

Multitasking

Professional appearance

Team collaboration

Job description

Krause Auto Group in Florida is seeking a motivated Service Advisor to join our growing service team. If you thrive in a fast-paced environment and enjoy helping customers, this is a great opportunity to build a long-term career with a respected automotive organization.

As the main contact in the repair process, you will deliver an exceptional customer experience, oversee service orders, coordinate with technicians, and present maintenance recommendations.