Customer-Focused Auto Service Advisor

Coles Garage, Inc.; Akron, Northern (OH, KY); Hybrid; USD 32,000 - 48,000; Full time

Job summary

Cole's Garage, Inc. in Akron, OH is seeking a Service Writer who will be the face and voice of the shop, greeting customers, understanding their needs, and ensuring excellent service.

The ideal candidate has automotive knowledge, a friendly and outgoing personality, and a strong commitment to honesty. Responsibilities include scheduling, coordinating with technicians, providing estimates, preparing repair orders, and keeping customers informed.

Qualifications

• At least 18 years old.
• High school diploma or GED.
• Valid driver’s license.
• Dependable, honest and outgoing.
• Available to work weekends and some holidays.
• Solid understanding of automotive services.
• Excellent customer service skills.

Responsibilities

• Scheduling appointments with customers.
• Ensuring effective communication between service technicians and customers.
• Inspecting vehicles and accurately diagnosing problems.
• Providing estimates to customers based on parts and labor costs.
• After verifying warranty coverage, preparing accurate repair orders.
• Updating customers with service recommendations.
• Maintaining knowledge of automotive maintenance and repairs.

Skills

Customer service

Communication skills

Automotive knowledge

Education

High school diploma or GED

Job description

Cole's Garage, Inc. in Akron, OH is seeking a Service Writer who will be the face and voice of the shop, greeting customers, understanding their needs, and ensuring excellent service.

The ideal candidate has automotive knowledge, a friendly and outgoing personality, and a strong commitment to honesty. Responsibilities include scheduling, coordinating with technicians, providing estimates, preparing repair orders, and keeping customers informed.