Automotive Service Advisor | Elevate Customer Experience

Coughlincars; Pataskala (OH); On-site; USD 48,000 - 65,000; Full time

Benefits offered by this job

Competitive pay plan

Medical, Vision, and Dental Insurance

Company matched 401k

Short Term and Long-Term Disability

Life Insurance

Paid vacations/Company holidays

Employee Discounts

Ongoing professional development

Job summary

Coughlin Automotive in Pataskala, OH is seeking an experienced Service Writer/Advisor to be the primary contact for service customers. You will own the customer experience in the service lane, managing status, repairs and diagnostics, and coordinating with technicians.

This role emphasizes strong communication, organization, and teamwork. You will write repair orders, schedule appointments, and ensure proper warranty processing and loaner coordination while delivering excellent customer service.

Qualifications

• Previous experience
• Strong record of positive customer satisfaction results
• Organized and friendly personality
• Fantastic communication skills with your customers
• Professional personal appearance
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record

Responsibilities

• Answer service calls, set and confirm appointments
• Write repair orders
• Act as a liaison between the technician and customer
• Assist your client through the service process.
• Collaborate with various team members for loaner availability, proper warranty processing and disclosure

Skills

Customer service

Communication skills

Organized

Professional appearance

Team oriented

Self-motivated

Clean driving record

Job description

Coughlin Automotive in Pataskala, OH is seeking an experienced Service Writer/Advisor to be the primary contact for service customers. You will own the customer experience in the service lane, managing status, repairs and diagnostics, and coordinating with technicians.

This role emphasizes strong communication, organization, and teamwork. You will write repair orders, schedule appointments, and ensure proper warranty processing and loaner coordination while delivering excellent customer service.