Customer-Centric Automotive Service Advisor

Maysville and Somerset Auto Repair; Batavia Township (OH); On-site; USD 40,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation

40K–80K+ income potential

Established shop with loyal customer

Supportive team environment

Long-term career growth

Job summary

Maysville Auto Repair in Ohio is seeking an relationship-focused Automotive Service Advisor who enjoys meeting new people and building long-term customer relationships. This role centers on trust, clear communication, and making customers feel confident about caring for their vehicles.

You will greet customers, explain needs, prepare estimates, work with technicians, and help create a welcoming shop atmosphere that encourages repeat visits and a 5-star customer experience.

Qualifications

• Friendly, outgoing personality and enjoys meeting new people.
• Strong communication and relationship-building skills.
• Honest, dependable, and customer-focused.
• Automotive knowledge or service advisor experience preferred.
• Remembering customers and building long-term relationships.
• Team-oriented and organized.
• Committed to delivering a 5-star customer experience.
• Comfortable handling customer concerns and working toward solutions.

Responsibilities

• Greet customers and listen carefully to their vehicle concerns.
• Build strong relationships with customers and create trust.
• Explain vehicle needs and recommendations clearly and honestly.
• Prepare accurate repair estimates.
• Communicate with technicians regarding diagnostics.
• Keep customers informed throughout the repair process.
• Help create a welcoming and positive customer experience.
• Encourage long-term customer relationships and repeat visits.
• Take photos and videos of customer vehicles and create shop content.
• Help grow car count by providing excellent customer service and encouraging returns.
• Strive to earn new customers and build long-term relationships.
• Treat every customer like family.
• Strive to maintain a 5-star customer experience and rating.
• Listen to disgruntled customers, understand concerns, and work to solve problems.

Skills

Relationship-building

Communication

Customer-focused

Automotive knowledge

Team-oriented

Organized

5-star customer experience

Job description

Maysville Auto Repair in Ohio is seeking an relationship-focused Automotive Service Advisor who enjoys meeting new people and building long-term customer relationships. This role centers on trust, clear communication, and making customers feel confident about caring for their vehicles.

You will greet customers, explain needs, prepare estimates, work with technicians, and help create a welcoming shop atmosphere that encourages repeat visits and a 5-star customer experience.