Customer-Focused Service Advisor for Auto Care

Preston Mazda

Boardman Township (OH)

On-site

USD 42,000 - 60,000

Full time

7 days ago

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Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401K with Employer Match

Paid Uniforms

Paid Time Off

Fitness Center Access

Job summary

Preston Auto Group in Ohio is seeking a Service Advisor to be the face of our service department, greeting guests, scheduling appointments, and translating repair needs between customers and technicians. You will build trust with guests, upsell services with integrity, provide accurate repair estimates, and keep customers informed every step of the way throughout the service experience.

Ideally, candidates have strong people skills, automotive service experience, and a proven ability to maintain

Responsibilities

Greet service department customers promptly and courteously
Listen to customers and clearly translate repair needs to technicians
Upsell additional services using low-pressure, high-integrity methods
Provide accurate repair and maintenance estimates
Adhere to policies on vehicle care and operation
Follow up on each repair and keep customers informed of progress
Sell and manage extended warranties
Inspect repair quality and ensure all work is complete
Notify customers when vehicles are ready for pickup
Review and explain repairs and associated costs with customers
Handle minor customer concerns and complaints
Keep the Service Manager informed of all problems and potential problems
Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards