Automotive Service Advisor – Customer Experience Leader

VALLEY MOTOR CITY OF COLUMBUS INC; Pataskala (OH); On-site; USD 669,600 - 1,116,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Paid time off

Life Insurance fully funded by the employer

Job summary

VALLEY MOTOR CITY OF COLUMBUS INC is seeking a Service Advisor in Pataskala, Ohio to act as the primary point of contact for customers in the automotive service department.

The ideal candidate will have strong customer service skills and a background in automotive technology. Responsibilities include managing the service process and ensuring customer satisfaction.

Benefits include health insurance, 401(k) matching, paid time off, and more.

Qualifications

• Minimum of 2 years of experience in a customer service role, preferably in the automotive industry.
• Proven track record of effectively managing client relationships.
• Basic knowledge of automotive systems and components.

Responsibilities

• Greet customers and document service needs.
• Provide detailed explanations of services and repairs.
• Coordinate with technicians for timely service delivery.
• Handle customer inquiries and complaints promptly.
• Promote and upsell additional services.

Skills

Interpersonal and communication skills

Technical understanding

Problem-solving skills

Organizational skills

Education

High school diploma or equivalent

Associate degree in automotive technology or related field

Job description

VALLEY MOTOR CITY OF COLUMBUS INC is seeking a Service Advisor in Pataskala, Ohio to act as the primary point of contact for customers in the automotive service department.

The ideal candidate will have strong customer service skills and a background in automotive technology. Responsibilities include managing the service process and ensuring customer satisfaction.

Benefits include health insurance, 401(k) matching, paid time off, and more.