Automotive Service Advisor – Customer-Focused

Auto Inc; North Olmsted (OH); Hybrid; USD 40,000 - 52,000; Full time

Job summary

Madison Muffler and Auto Inc. in Ohio is seeking a Service Writer who will interact directly with customers, understand their needs and ensure excellent service. The role requires a solid understanding of automotive services, a friendly personality, and a commitment to high ethical standards.

As the face of the shop, you will schedule appointments, communicate with technicians, provide estimates, and update customers on recommendations. Weekend and some holidays availability is required.

Qualifications

• Must be at least 18 years old.
• High school diploma or GED completed.
• Valid driver's license held.
• Dependable, honest and outgoing.
• Available to work weekends and some holidays.

Responsibilities

• Scheduling appointments with customers.
• Ensuring effective communication between service technicians and Madison Muffler and Auto Inc customers.
• Inspecting vehicles and accurately diagnosing problems
• Providing estimates to customers based on parts and labor costs and deductibles, after verifying warranty coverage
• Preparing accurate repair orders, detailing problems and approving repairs
• Updating customers with any service recommendations made by service technicians
• Maintaining and enhancing knowledge of automotive maintenance and repairs
• At least 18 years old
• Recipients of a high school diploma or GED
• In possession of a valid driver's license
• Dependable, honest and outgoing
• Available to work weekends and some holidays

Skills

Customer service

Scheduling appointments

Communication

Reliability

Education

High school diploma or GED

Job description

Madison Muffler and Auto Inc. in Ohio is seeking a Service Writer who will interact directly with customers, understand their needs and ensure excellent service. The role requires a solid understanding of automotive services, a friendly personality, and a commitment to high ethical standards.

As the face of the shop, you will schedule appointments, communicate with technicians, provide estimates, and update customers on recommendations. Weekend and some holidays availability is required.