Service Writer

Coles Garage, Inc.; Akron, Northern (OH, KY); Hybrid; USD 32,000 - 48,000; Full time

Job summary

Cole's Garage, Inc. in Akron, OH is seeking a Service Writer who will be the face and voice of the shop, greeting customers, understanding their needs, and ensuring excellent service.

The ideal candidate has automotive knowledge, a friendly and outgoing personality, and a strong commitment to honesty. Responsibilities include scheduling, coordinating with technicians, providing estimates, preparing repair orders, and keeping customers informed.

Qualifications

• At least 18 years old.
• High school diploma or GED.
• Valid driver’s license.
• Dependable, honest and outgoing.
• Available to work weekends and some holidays.
• Solid understanding of automotive services.
• Excellent customer service skills.

Responsibilities

• Scheduling appointments with customers.
• Ensuring effective communication between service technicians and customers.
• Inspecting vehicles and accurately diagnosing problems.
• Providing estimates to customers based on parts and labor costs.
• After verifying warranty coverage, preparing accurate repair orders.
• Updating customers with service recommendations.
• Maintaining knowledge of automotive maintenance and repairs.

Skills

Customer service

Communication skills

Automotive knowledge

Education

High school diploma or GED

Job description

Cole's Garage, Inc. is actively seeking to fill the position of Service Writer. We are on the lookout for individuals who are not only dedicated but also highly oriented towards providing exceptional customer service. Join our team and become a pivotal part of our operations.

As the face and voice of our shop, Service Writers play a crucial role in our success. This position involves interacting directly with customers, understanding their needs, and ensuring they receive the best possible service. The ideal candidate will have a solid understanding of automotive services, a friendly and engaging personality, and a strong commitment to maintaining the highest ethical standards. Your role will be instrumental in fostering customer loyalty and trust, contributing significantly to the overall success of our shop.

Service Writer Responsibilities:

• Scheduling appointments with customers.
• Ensuring effective communication between service technicians and Cole's Garage, Inc. customers.
• Inspecting vehicles and accurately diagnosing problems
• Providing estimates to customers based on parts and labor costs and deductibles, after verifying warranty coverage
• Preparing accurate repair orders, detailing problems and approving repairs
• Updating customers with any service recommendations made by service technicians
• Maintaining and enhancing knowledge of automotive maintenance and repairs
• At least 18 years old
• Recipients of a high school diploma or GED
• In possession of a valid driver's license
• Dependable, honest and outgoing
• Available to work weekends and some holidays

They were very professional in that they explained and showed me the problems with my vehicle. They are polite and give off a friendly vibe so it’s very easy to understand the work that’s been done on your vehicle.

I highly recommend very knowledgeable my car broke down on the way there they immediately sent out a tow truck to my rescue! Also Made sure I had a ride home!!! Immediately figured out the issue I got my car back and running the next day!

We are currently on the lookout for the following:

Present this coupon at time of service. Not transferable and not for sale. This may not be combined with another offer or used for state inspections.