Customer‑Focused Administrative Specialist

Keystone Cooperative, Inc.; Monroe (MI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health coverage

401(k) plan

Paid time off

Tuition assistance

Employee discounts

Job summary

Keystone Cooperative, Inc. is seeking an Office Clerk to provide customer service and administrative support at the Monroe branch. You will handle accounts receivable, verify and file contracts, and respond to customer inquiries with urgency while performing standard clerical duties.

The role requires strong communication, proficiency in Microsoft Office, and the ability to balance cash and process payments daily. A high school diploma and 1–2 years of related experience are expected.

Qualifications

• Strong verbal and written communication skills.
• Proficient with Microsoft Office Suite and organized under tight deadlines.
• Detail oriented with minimal errors.
• Able to multitask and work in a team.
• Strong analytical skills and price accuracy.
• Independent worker who makes appropriate decisions.
• Excellent team collaboration.

Responsibilities

• Handle high volume phone calls professionally.
• Communicate with customers to adjust billing and answer questions.
• Process payments, orders, and requests accurately.
• Balance cash drawer daily.
• File, answer mail, and perform clerical tasks.
• Prepare reports and assist with special projects.

Skills

communication skills

Microsoft Office

organization

detail orientation

multitasking

analytical skills

independence

teamwork

Education

High school diploma

Job description

Keystone Cooperative, Inc. is seeking an Office Clerk to provide customer service and administrative support at the Monroe branch. You will handle accounts receivable, verify and file contracts, and respond to customer inquiries with urgency while performing standard clerical duties.

The role requires strong communication, proficiency in Microsoft Office, and the ability to balance cash and process payments daily. A high school diploma and 1–2 years of related experience are expected.