Customer-First Teller: Help Clients Reach Financial Goals

Citizens Bank; Warwick (RI); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Volunteer time off

Donation matching

Health care

401K with match

Tuition assistance

Mental health program

Student loan discounts

Job summary

Citizens Bank in Warwick, RI is seeking a Teller to greet customers, demonstrate mobile banking and ATM usage, and help customers reach their financial goals with friendly, personalized advice.

You will follow policies, handle cash accurately, and build long-term relationships while working a branch schedule that may include weekends and evenings. Benefits include health coverage, 401(k) matching, tuition assistance, and volunteer time off.

Qualifications

• High School degree or GED.
• Minimum of 6 months experience processing transactions (cash and/or digital payments).
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers.
• Strong listening and communication skills.
• Ability to effectively ask questions and identify needs to enhance and develop a long‑term customer relationship.
• Ability to problem solve and provide solutions to customer issues.
• Customer‑centric to deliver exceptional service.
• Comfortable with using digital technology to support the delivery of business goals.
• Ability to work branch hours, which can include weekends and evenings.

Responsibilities

• Greet customers in our lobbies and demonstrate mobile app or ATM usage to complete simple transactions.
• Provide personalized advice and connect customers to Bankers for next steps.
• Educate customers on Citizens products and benefits while following all policies and cash handling procedures.
• Support branch team and follow state/local regulations.

Skills

Customer service

Communication

Active listening

Problem solving

Digital literacy

Education

High School diploma or GED

Job description

Citizens Bank in Warwick, RI is seeking a Teller to greet customers, demonstrate mobile banking and ATM usage, and help customers reach their financial goals with friendly, personalized advice.

You will follow policies, handle cash accurately, and build long-term relationships while working a branch schedule that may include weekends and evenings. Benefits include health coverage, 401(k) matching, tuition assistance, and volunteer time off.