Customer Teller: Help Clients Achieve Their Financial Goals

Citizens; Doylestown (Bucks County); Vor Ort; USD 24.000 - 34.000; Vollzeit

Benefits dieser Stelle

Meaningful work

Volunteer time off

Career growth

Benefits package

Zusammenfassung

Citizens is seeking a Teller to greet customers in our lobby, demonstrate mobile app and ATM use, and help customers with simple transactions. You will provide personalized advice and connect customers to Bankers to meet financial goals while following all policies and cash handling rules.

Typical schedule is 40 hours per week, with weekend and evening shifts as branch needs require, and a strong emphasis on delivering exceptional service and building long-term relationships.

Qualifikationen

• High School degree or GED.
• Minimum of 6 months experience processing transactions (cash and/or digital payments).
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers.
• Strong listening and communication skills.
• Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship.
• Ability to problem solve and provide solutions to customer issues.
• Customer-centric to deliver exceptional service.
• Comfortable with using digital technology to support the delivery of business goals.
• Ability to work branch hours, which can include weekends and evenings.

Aufgaben

• Greet customers in the lobby and demonstrate how to use mobile apps or ATMs for simple transactions.
• Provide personalized advice and solutions to help customers meet financial goals.
• Educate customers on Citizens products and benefits and connect them with Bankers for next steps.
• Adhere to all financial policies and cash handling procedures and comply with state/local laws.

Kenntnisse

Customer service

Active listening

Effective communication

Problem solving

Relationship building

Digital app & ATM knowledge

Ausbildung

High School diploma or GED

Tools

None

Jobbeschreibung

Citizens is seeking a Teller to greet customers in our lobby, demonstrate mobile app and ATM use, and help customers with simple transactions. You will provide personalized advice and connect customers to Bankers to meet financial goals while following all policies and cash handling rules.

Typical schedule is 40 hours per week, with weekend and evening shifts as branch needs require, and a strong emphasis on delivering exceptional service and building long-term relationships.