Customer-First Bank Teller: Help Clients Reach Financial Goals

Citizens; Brick Township (NJ); On-site; USD 29,000 - 35,000; Full time

Benefits offered by this job

Meaningful work

Volunteer time off

Tuition assistance

Health and retirement benefits

Job summary

Citizens is seeking a customer-focused Team Member to greet lobby guests, demonstrate mobile app and ATM usage, and guide customers through simple transactions. You will deliver personalized advice, connect clients to Bankers for next steps, and educate customers on Citizens products while following all policies.

The role emphasizes cash handling, strong listening and communication skills, and the ability to work flexible branch hours, including weekends and evenings, in a supportive community

Qualifications

• High School degree or GED.
• Minimum of 6 months experience processing transactions (cash and/or digital payments).
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers.
• Strong listening and communication skills.
• Ability to effectively ask questions and identify needs to enhance and develop a long‑term customer relationship.
• Ability to problem solve and provide solutions to customer issues.
• Customer‑centric to deliver exceptional service.
• Comfortable with using digital technology to support the delivery of business goals.
• Ability to work branch hours, which can include weekends and evenings.

Responsibilities

• Greet customers in lobbies and demonstrate how to use mobile app or ATMs for simple transactions.
• Provide personalized advice and connect customers to Bankers for next steps.
• Educate customers on Citizens products and benefits while adhering to policies.
• Handle cash and transactions following state and local regulations.

Skills

Customer service

Cash handling

Listening skills

Ask questions

Problem solving

Customer-centric

Digital skills

Branch hours

Cash transactions

Collaboration

Multitasking

Job description

Citizens is seeking a customer-focused Team Member to greet lobby guests, demonstrate mobile app and ATM usage, and guide customers through simple transactions. You will deliver personalized advice, connect clients to Bankers for next steps, and educate customers on Citizens products while following all policies.

The role emphasizes cash handling, strong listening and communication skills, and the ability to work flexible branch hours, including weekends and evenings, in a supportive community