Bank Teller: Guide Clients to Their Financial Goals

Citizens Bank; Pawtucket (RI); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Paid time off volunteer program

Matching charitable donations

Job summary

Citizens Bank in Pawtucket, RI is seeking a Teller to greet customers in our lobby and guide them through simple transactions using mobile apps and ATMs. You will deliver personalized advice, educate on Citizens products, and connect customers with bankers for next steps.

The role emphasizes strong listening and communication skills, plus the ability to handle cash and comply with financial regulations. Weekends and evenings may be required as branch needs demand.

Qualifications

• High School degree or GED required.
• Minimum of 6 months experience processing transactions (cash and/or digital payments).
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers.
• Strong listening and communication skills.
• Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship.
• Ability to problem solve and provide solutions to customer issues.
• Customer-centric to deliver exceptional service.
• Comfortable with using digital technology to support the delivery of business goals.
• Ability to work branch hours, including weekends and evenings.

Responsibilities

• Greet customers in lobbies and demonstrate how to use mobile app or ATMs to complete simple transactions.
• Provide personalized advice and solutions to help customers achieve financial goals.
• Educate customers about Citizens products and benefits and connect them to Bankers for next steps.
• Follow all financial policies and cash handling procedures.

Skills

Customer service

Communication

Active listening

Problem solving

Cash handling

Education

High School diploma or GED

Tools

POS systems

Job description

Citizens Bank in Pawtucket, RI is seeking a Teller to greet customers in our lobby and guide them through simple transactions using mobile apps and ATMs. You will deliver personalized advice, educate on Citizens products, and connect customers with bankers for next steps.

The role emphasizes strong listening and communication skills, plus the ability to handle cash and comply with financial regulations. Weekends and evenings may be required as branch needs demand.