Customer-First Teller: Help Clients Reach Financial Goals

Citizens Bank; Pittsburgh (Allegheny County); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Volunteer time off

Matching donations

Career development

Comprehensive benefits

Job summary

Citizens Bank in Pittsburgh, PA is seeking a Teller to greet customers, process transactions, and demonstrate how to use our mobile app and ATMs to complete simple tasks. You will deliver personalized experiences, educate customers on Citizens products, and connect them with Bankers for next steps.

The role requires strong customer service, the ability to follow financial policies, and flexibility to work varied branch hours, including weekends and evenings.

Qualifications

• High School degree or GED.
• Minimum of 6 months experience processing transactions.
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
• Strong listening and communication skills
• Comfortable with using digital technology to support the delivery of business goals
• Ability to work branch hours, including weekends and evenings

Responsibilities

• Greet customers in the lobby and demonstrate how to use the mobile app or ATMs.
• Provide personalized advice and connect customers to Bankers for the next steps.
• Explain Citizens products and benefits and respond to questions while following all policies and procedures including cash handling.

Skills

Customer service

Communication skills

Listening skills

Problem solving

Digital literacy

Education

High School degree or GED

Job description

Citizens Bank in Pittsburgh, PA is seeking a Teller to greet customers, process transactions, and demonstrate how to use our mobile app and ATMs to complete simple tasks. You will deliver personalized experiences, educate customers on Citizens products, and connect them with Bankers for next steps.

The role requires strong customer service, the ability to follow financial policies, and flexibility to work varied branch hours, including weekends and evenings.