Customer Banking Teller — Help Customers Reach Goals

Citizens; Philadelphia (Philadelphia County); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Meaningful work

Community volunteering

Career growth

Comprehensive benefits

Job summary

Citizens in Philadelphia is seeking a Teller to greet customers in our lobby and help them navigate mobile apps and ATMs for simple transactions. You will deliver personalized guidance to help customers reach their financial goals and connect them with Bankers for the next steps.

You will educate customers on Citizens products and benefits, respond to questions, and ensure compliance with all financial policies, including cash handling and local regulations.

Qualifications

• High School degree or GED.
• Minimum of 6 months experience processing transactions.
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers.
• Strong listening and communication skills.
• Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship.
• Ability to problem solve and provide solutions to customer issues.
• Customer-centric to deliver exceptional service.
• Comfortable with using digital technology to support the delivery of business goals.
• Ability to work branch hours, which can include weekends and evenings.
• Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link. How to prepare: Set aside 30-45 minutes for the self-guided assessment that includes games and questions. Find a quiet place to record and be camera-ready. You’ll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You’ll answer questions to share your skills and experience, and bring your personality to the interview. This step accelerates the interview process, moving qualified candidates to hiring manager interview fast.

Responsibilities

• Greet customers in lobbies and demonstrate how to use our mobile app or ATMs to complete simple transactions.
• Provide personalized advice and solutions to help customers meet their financial goals and connect them with Bankers for next steps.
• Educate customers on Citizens products and benefits and respond to questions and concerns.
• Follow all financial policies and procedures, including proper cash handling and compliance with state and local laws.

Skills

Customer service

Communication

Digital literacy

Problem solving

Active listening

Questioning

Education

High School diploma or GED

Job description

Citizens in Philadelphia is seeking a Teller to greet customers in our lobby and help them navigate mobile apps and ATMs for simple transactions. You will deliver personalized guidance to help customers reach their financial goals and connect them with Bankers for the next steps.

You will educate customers on Citizens products and benefits, respond to questions, and ensure compliance with all financial policies, including cash handling and local regulations.