Customer-First Retail Associate: Flexible Shifts & Growth

Macy's; West Arcadia (CA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Merchandise discounts

401(k) match

Paid holidays

Paid time off

Job summary

Macy's is seeking an At Your Service Center Colleague to deliver a seamless shopping experience at our store. You will support Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and related tasks while upholding Macy's service standards.

This role emphasizes multitasking, problem solving, and a customer-first mindset in a fast-paced environment where flexibility across shifts is key. You’ll help keep the space inviting and ensure each customer feels welcome from the moment

Qualifications

• Customer-focused with multitasking abilities.
• Able to work varied shifts including nights, weekends, and holidays.
• Strong communication and teamwork skills.

Responsibilities

• Assist customers with purchases and returns across the store.
• Support Buy Online Pickup In Store (BOPS) and order pickups.
• Maintain clean, organized pickup and return areas for a friction-free experience.
• Engage customers with hospitality, share loyalty benefits, and close interactions politely.
• Collaborate with teammates to meet sales goals and deliver great service.

Skills

Customer service

Cash handling

Sales goals

Teamwork

Policy compliance

Tools

POS system

Returns processing

Job description

Macy's is seeking an At Your Service Center Colleague to deliver a seamless shopping experience at our store. You will support Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and related tasks while upholding Macy's service standards.

This role emphasizes multitasking, problem solving, and a customer-first mindset in a fast-paced environment where flexibility across shifts is key. You’ll help keep the space inviting and ensure each customer feels welcome from the moment