Seasonal Retail Associate - Customer-First & Flexible Shifts

Macy's; Newark (DE); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Merchandise discounts

401(k) match

Paid time off

Holidays

Employee Assistance Program

Job summary

Macy's is seeking an At Your Service Center Colleague to deliver a seamless, personalized shopping experience. You will support BOPS, returns, and order pickups while upholding Macy's service standards and a customer-first mindset.

This role requires multitasking, attention to detail, and flexibility for shifts including nights, weekends, and holidays. You’ll help keep the shopping space welcoming and drive sales through genuine hospitality.

Qualifications

• Flexible availability including days, evenings, weekends and holidays.
• Understand and communicate effectively with customers, co-workers, and supervisors.
• Read and understand employment policies and safety rules in English.
• Meet daily sales goal challenges.
• Acquiring new customers by opening credit accounts and sharing loyalty benefits.
• Enjoy meeting people and building relationships.

Responsibilities

• Assist customers with Buy Online Pickup In Store (BOPS), returns, and order pickups.
• Proficient in systems needed to complete transactions and keep pickup areas organized.
• Maintain a clean, inviting shopping space so customers feel welcome.
• Promote Loyalty program benefits and ensure customers leave with a positive experience.
• Support teamwork through honest communication and collaborative effort.
• Help drive store results by delivering excellent service every day.

Skills

Customer service

Multitasking

Communication skills

Teamwork

Cash handling

Tools

POS terminals

Handheld devices

Job description

Macy's is seeking an At Your Service Center Colleague to deliver a seamless, personalized shopping experience. You will support BOPS, returns, and order pickups while upholding Macy's service standards and a customer-first mindset.

This role requires multitasking, attention to detail, and flexibility for shifts including nights, weekends, and holidays. You’ll help keep the shopping space welcoming and drive sales through genuine hospitality.