Customer-First Retail Associate | Flexible Shifts & Benefits

Macy's; Atlanta (GA); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is seeking an At Your Service Center Colleague to deliver a seamless shopping experience, support Buy Online Pickup In Store, returns, and order pickups while upholding Macy's service standards.

This role requires multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment with varied shifts, including evenings, weekends, and holidays.

Qualifications

• Flexible availability including nights, weekends and holidays.
• Able to understand and communicate effectively with customers, co-workers and supervisors.
• Read and understand employment policies and safety rules/procedures in English.
• Makes prompt, sound decisions in real time to effectively address customer needs and resolve issues.
• Be comfortable communicating and collaborating with customers and colleagues.

Responsibilities

• Greet customers and deliver a warm, welcoming shopping experience across At Your Service areas.
• Assist customers with BOPS, returns, order pickups and related tasks, using store systems to complete transactions.

Skills

Customer service

Multitasking

Communication

Teamwork

Problem-solving

Flexibility

Tools

Cash register

Handheld devices

POS systems

Job description

Macy's is seeking an At Your Service Center Colleague to deliver a seamless shopping experience, support Buy Online Pickup In Store, returns, and order pickups while upholding Macy's service standards.

This role requires multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced environment with varied shifts, including evenings, weekends, and holidays.