Customer-First Relationship Banker

JPMorganChase; Antioch (IL); On-site; USD 45,000 - 65,000; Full time

Job summary

JPMorganChase is seeking an Associate Relationship Banker to represent the Chase brand in a branch setting, delivering welcoming, knowledgeable service and using banking solutions to address client financial needs. You will engage with clients in person and by phone, promoting technology tools and coordinating with specialists for complex needs.

The role requires high school/GED or equivalent, ability to work branch hours including weekends, and a commitment to regulatory compliance.

Qualifications

• Experience delivering attentive, friendly service and creating a welcoming environment.
• Strong communication skills for in-branch and phone conversations.
• Ability to resolve client issues with attention to detail and follow procedures.

Responsibilities

• Put clients first and exceed expectations with attentive service.
• Communicate clearly to understand client needs and build trust.
• Assist walk-in and scheduled clients in person and by phone to build relationships and tailor recommendations.
• Educate clients on technology solutions like Chase Mobile App and Chase.com to meet needs.
• Learn products, services, and procedures quickly and connect clients with specialists as needed.
• Adhere to policies, procedures, and regulatory banking requirements.

Skills

Client service

Communication

Problem solving

Policy compliance

Hours flexibility

Job description

JPMorganChase is seeking an Associate Relationship Banker to represent the Chase brand in a branch setting, delivering welcoming, knowledgeable service and using banking solutions to address client financial needs. You will engage with clients in person and by phone, promoting technology tools and coordinating with specialists for complex needs.

The role requires high school/GED or equivalent, ability to work branch hours including weekends, and a commitment to regulatory compliance.