Customer-First Front End Lead & Store Ops Leader

Five Below; Jonesboro (AR); On-site; USD 15,000 - 21,000; Full time

Job summary

Five Below in Jonesboro, AR is seeking a Support Lead to assist with front end operations and sales leadership under the Store Manager. The role emphasizes customer service excellence, cash handling, and daily store management to deliver a fast, friendly shopping experience.

As a key member of the team, you will train and develop associates, maintain store standards, and drive performance metrics while upholding Five Below values and ensuring a safe, inviting environment for guests.

Qualifications

• Customer service and leadership experience required.
• Ability to multi-task and manage front-end operations.
• Strong communication and professionalism; training and development skills preferred.

Responsibilities

• Ensures associates and managers wow the customer through personal contact.
• Leads front end operations and cash-handling procedures.
• Maintains store cleanliness and readiness for customers at all times.
• Assists with opening/closing store procedures and payroll within budget.
• Drives store sales and controls expenses; mentors associates.

Skills

Customer Service

Organization

Productivity

Ability to multi-task

Follows Direction

Professionalism

Communication

Sales Driver/Goal Oriented

Education

High School Graduate or equivalent

College experience preferred

Job description

Five Below in Jonesboro, AR is seeking a Support Lead to assist with front end operations and sales leadership under the Store Manager. The role emphasizes customer service excellence, cash handling, and daily store management to deliver a fast, friendly shopping experience.

As a key member of the team, you will train and develop associates, maintain store standards, and drive performance metrics while upholding Five Below values and ensuring a safe, inviting environment for guests.