Customer Experience Leader: Front End & Sales

Five Below; Youngstown (OH); On-site; USD 13,000 - 19,000; Part time

Benefits offered by this job

benefits site

Job summary

Five Below is seeking a Support Lead to help drive exceptional customer service and efficient front-end operations in the store. The role supports the Store Manager in directing staff, managing cash handling, and ensuring a clean, safe shopping environment.

The position emphasizes leadership, training, and accountability, with a focus on CSAT, sales growth, and cost controls. 18+ and hourly team member exposure preferred.

Qualifications

• High School Graduate or equivalent.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all associates and managers are Wowing the Customer through personal contact with customers.
• Responsible for achieving CSAT score goals provided by the District Manager.
• Responsible for leading Front End Operations.
• Training the staff on the High Fives of Customer Service.
• Ensures that each guest has a fast, friendly, checkout.
• Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times.

Skills

Customer Service

Communication

Organization

Productivity

Ability to multi-task

Follows Direction

Professionalism

Trainer/Developer/Motivator

Sales Driver/Goal Oriented

Education

High School Graduate or equivalent

College experience preferred

Job description

Five Below is seeking a Support Lead to help drive exceptional customer service and efficient front-end operations in the store. The role supports the Store Manager in directing staff, managing cash handling, and ensuring a clean, safe shopping environment.

The position emphasizes leadership, training, and accountability, with a focus on CSAT, sales growth, and cost controls. 18+ and hourly team member exposure preferred.