Support Lead: Lead Front End, Wow Customers, Drive Sales

Five Below Inc; Jonesboro (AR); On-site; USD 17,000 - 21,000; Full time

Job summary

Five Below is seeking a Support Lead to assist the Store Manager and Customer Service Manager in directing front end operations and delivering a WOW customer experience in a fast-paced retail environment.

You will help with cash handling, store cleanliness, safety, training, and achieving key performance metrics while modeling leadership. This position supports the store's daily operations and customer satisfaction in Jonesboro, AR.

Qualifications

• High School diploma or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Wowa the customer through personal contact with customers.
• Lead front end operations and drive sales.
• Train staff on high-quality customer service.
• Ensure fast, friendly checkout and maintain cleanliness.
• Open and close store procedures and assist with payroll.
• Drive store sales and control expenses.

Skills

Management

Communication

Multi-tasking

Creativity

Customer service

Leadership

Education

High School Diploma or equivalent

Job description

Five Below is seeking a Support Lead to assist the Store Manager and Customer Service Manager in directing front end operations and delivering a WOW customer experience in a fast-paced retail environment.

You will help with cash handling, store cleanliness, safety, training, and achieving key performance metrics while modeling leadership. This position supports the store's daily operations and customer satisfaction in Jonesboro, AR.