Customer-First Banking Teller — Build Relationships

Heartland Bank and Trust Company; Jacksonville (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Heartland Bank and Trust Company in Illinois is seeking a Retail Teller to serve as the frontline face of the bank in the communities we serve. You will handle customer transactions accurately and efficiently and provide friendly, professional service.

In this role you will engage customers by name, identify their needs, and promote appropriate products and services. You will work in a team environment, comply with policies, and contribute to a safe and welcoming banking experience.

Qualifications

• Customer service skills and the ability to communicate clearly.
• Cash handling and accurate transaction processing.
• Ability to identify customer needs and promote suitable solutions.

Responsibilities

• Facilitate an excellent customer experience, engaging customers by name, in a friendly and professional manner.
• Build and foster customer relationships by proactively identifying needs and offering solutions.
• Know the products and services available through the retail banking branch.
• Complete transactions accurately and efficiently, including cash handling.
• Comply with all policies and procedures to minimize fraud risk.

Skills

Customer service

Communication

Cash handling

Education

High school diploma or GED

Job description

Heartland Bank and Trust Company in Illinois is seeking a Retail Teller to serve as the frontline face of the bank in the communities we serve. You will handle customer transactions accurately and efficiently and provide friendly, professional service.

In this role you will engage customers by name, identify their needs, and promote appropriate products and services. You will work in a team environment, comply with policies, and contribute to a safe and welcoming banking experience.