Customer-Centric Bank Teller - Build Relationships Daily

Heartland Bank and Trust Company; Eureka (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Heartland Bank and Trust Company is seeking a Retail Teller to serve as a frontline representative in our Illinois communities. You will deliver accurate, friendly service, handle transactions with precision, and build customer relationships while promoting available banking products and services.

The role emphasizes customer experience, adherence to procedures, and identification of customer needs to provide suitable solutions, contributing to regional banking goals.

Qualifications

• Provide excellent customer service and engage customers by name.
• Proactively identify needs and offer suitable solutions.
• Process transactions accurately and efficiently, including cash handling.
• Adhere to policies and procedures to minimize fraud risk.

Responsibilities

• Facilitate an excellent customer experience, engaging customers by name, in a friendly and professional manner.
• Build and foster customer relationships by proactively identifying their needs and offering appropriate solutions.
• Knowledge of and ability to provide products and services available through the retail banking branch.
• Complete transactions accurately and efficiently, including cash handling.
• Comply with all policies and procedures to minimize the risk of fraud.

Skills

Customer service

Cash handling

Communication

Education

HS Diploma or GED

Job description

Heartland Bank and Trust Company is seeking a Retail Teller to serve as a frontline representative in our Illinois communities. You will deliver accurate, friendly service, handle transactions with precision, and build customer relationships while promoting available banking products and services.

The role emphasizes customer experience, adherence to procedures, and identification of customer needs to provide suitable solutions, contributing to regional banking goals.