Customer-Focused Bank Teller: Cash & Service

Heartland Bank and Trust Company; Metamora (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Heartland Bank and Trust Company, headquartered in Bloomington, Illinois, seeks a Retail Teller to serve as the frontline face of the bank in the community. You will process transactions accurately, deliver excellent customer experiences, and build relationships by identifying customer needs and offering relevant solutions.

The role emphasizes cash handling, knowledge of branch products, and adherence to policies to minimize fraud risk, with a strong focus on community engagement and service

Qualifications

• H.S. Diploma or GED preferred or equivalent combination of education and experience.
• Face-to-face customer service with professional demeanor.
• Ability to recommend bank products and services.

Responsibilities

• Facilitate an excellent customer experience, engaging customers by name, in a friendly and professional manner.
• Build and foster customer relationships by proactively identifying their needs and offering appropriate solutions.
• Knowledge of and ability to provide products and services available through the retail banking branch.
• Complete transactions accurately and efficiently, including cash handling.
• Comply with all policies and procedures to minimize the risk of fraud.

Skills

Customer service

Cash handling

Fraud awareness

Needs identification

Education

High school diploma or GED

Job description

Heartland Bank and Trust Company, headquartered in Bloomington, Illinois, seeks a Retail Teller to serve as the frontline face of the bank in the community. You will process transactions accurately, deliver excellent customer experiences, and build relationships by identifying customer needs and offering relevant solutions.

The role emphasizes cash handling, knowledge of branch products, and adherence to policies to minimize fraud risk, with a strong focus on community engagement and service