Customer-First Banking Teller | Build Relationships

Heartland Bank and Trust Company; Illinois; Hybrid; USD 24,000 - 30,000; Full time

Job summary

Heartland Bank and Trust Company is seeking a Retail Teller to be the frontline face of the bank within the communities we serve in Illinois. The Retail Teller will process customer transactions accurately while delivering friendly, name-to-name service and building trust with clients.

This role emphasizes product knowledge, cash handling, and adherence to bank policies to minimize fraud. A high school diploma or GED is preferred, and the team participates in various retail and banking projects

Qualifications

• Strong customer service skills to engage customers by name.
• Accurate cash handling and transaction processing.
• Basic knowledge of banking products and services offered by the branch.

Responsibilities

• Facilitate an excellent customer experience, engaging customers by name, in a friendly and professional manner.
• Build and foster customer relationships by proactively identifying their needs and offering appropriate solutions.
• Knowledge of and ability to provide products and services available through the retail banking branch.
• Complete transactions accurately and efficiently, including cash handling.
• Comply with all policies and procedures to minimize the risk of fraud.

Skills

Customer service

Cash handling

Banking knowledge

Education

High school diploma or GED

Job description

Heartland Bank and Trust Company is seeking a Retail Teller to be the frontline face of the bank within the communities we serve in Illinois. The Retail Teller will process customer transactions accurately while delivering friendly, name-to-name service and building trust with clients.

This role emphasizes product knowledge, cash handling, and adherence to bank policies to minimize fraud. A high school diploma or GED is preferred, and the team participates in various retail and banking projects