Customer-First Banking Associate

JPMorgan Chase; McLean (VA); On-site; USD 40,000 - 50,000; Full time

Job summary

JPMorgan Chase's McLean branch seeks an Associate Banker to deliver exceptional service and support clients with daily banking needs. You will greet clients, guide them through account openings, and help them use Chase Mobile App and online tools to manage their finances.

The role emphasizes building trusted relationships, listening to client needs, and collaborating with team members to meet financial goals while adhering to regulatory requirements.

Qualifications

• Client-facing experience with a focus on service quality.
• Ability to explain products clearly and simply.
• Comfort with mobile and online banking tools.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow.
• Open new accounts and perform account servicing in compliance with policies.
• Educate clients on daily banking and tech self-service options.
• Build relationships by listening, questioning, and sharing product knowledge.
• Perform branch operations and assist with cash handling in line with procedures.

Skills

Customer service

Relationship building

Clear communication

Technology literacy

Empathy

Education

High school diploma or GED

Job description

JPMorgan Chase's McLean branch seeks an Associate Banker to deliver exceptional service and support clients with daily banking needs. You will greet clients, guide them through account openings, and help them use Chase Mobile App and online tools to manage their finances.

The role emphasizes building trusted relationships, listening to client needs, and collaborating with team members to meet financial goals while adhering to regulatory requirements.