Customer-First Administrative Assistant (Front Desk & Ops)

Neighborly - MRR: Shell Account; El Paso (TX); On-site; USD 32,000 - 45,000; Full time

Job summary

A plumbing service provider is seeking an Administrative Assistant to support daily operations and enhance customer experience. You will serve as the first point of contact, help solve problems, and collaborate with a team to manage service calls effectively. Key qualifications include customer service experience and proficiency in math, plus a willingness to work weekends. This role involves interacting with management and dispatchers while assisting with administrative tasks essential for service delivery.

Qualifications

• At least one year of experience in customer service.
• Experience with material ordering and inventory control.
• Proficient in basic math skills.
• Ability to work weekends.

Responsibilities

• First point of customer interaction, solving problems effectively.
• Communicate daily with managers and dispatchers.
• Follow Mr. Rooter Plumbing processes for service jobs.
• Assist with invoices, estimates, and material ordering.

Skills

Customer service experience

Math proficiency

Adaptability

Teamwork

Technology literacy

Job description

A plumbing service provider is seeking an Administrative Assistant to support daily operations and enhance customer experience. You will serve as the first point of contact, help solve problems, and collaborate with a team to manage service calls effectively. Key qualifications include customer service experience and proficiency in math, plus a willingness to work weekends. This role involves interacting with management and dispatchers while assisting with administrative tasks essential for service delivery.