Administrative Assistant

Neighborly - MRR: Shell Account; El Paso (TX); On-site; USD 32,000 - 45,000; Full time

Job summary

A plumbing service provider is seeking an Administrative Assistant to support daily operations and enhance customer experience. You will serve as the first point of contact, help solve problems, and collaborate with a team to manage service calls effectively. Key qualifications include customer service experience and proficiency in math, plus a willingness to work weekends. This role involves interacting with management and dispatchers while assisting with administrative tasks essential for service delivery.

Qualifications

• At least one year of experience in customer service.
• Experience with material ordering and inventory control.
• Proficient in basic math skills.
• Ability to work weekends.
• Ability to work Saturdays and Sundays.

Responsibilities

• First point of customer interaction, solving problems effectively.
• Communicate daily with managers and dispatchers.
• Follow Mr. Rooter Plumbing processes for service jobs.
• Assist with invoices, estimates, and material ordering.

Skills

Customer service experience

Math proficiency

Adaptability

Teamwork

Technology literacy

Job description

Job Requirements

The following are the minimum requirements to be considered for this position:

• Must have at least one year of experience working within an office setting and experience with basic office duties.
• Must have at least one year of experience working in customer service.
• Must have at least one year of experience with material ordering and inventory control.
• Must be proficient with math skills.
• Must be able to work Saturday and Sundays.

How to Know if You Are a Good Fit for this Administrative Assistant Position

This Administrative Assistant job isn’t for everyone. It can be hard work, but if you like a challenge, solving problems and helping people, keep reading:

• You like interacting with people. You’ll be the first point of customer interaction with our company, reassuring the homeowner, solving problems and saving the day. Plus, you’ll be part of the team here at Mr. Rooter Plumbing.
• You like working in a collaborative environment. After your initial training, you’ll work with management and dispatchers delivering a first-class customer experience to homeowners.
• You are patient and persistent. You like figuring things out and don’t get frustrated easily. You’re willing to take the time to explain things and help people and see something through.
• You like working with technology. You’ll need to be comfortable using a variety of different digital technology and software applications. We’ll teach you the best way to use every system required to perform the work.
• You aren’t afraid of a challenge. You’ll apply creative solutions to complex problems that enables the franchise to achieve strategic initiatives and financial goals.
• You like working with a team. You will be key in maintaining a sound, positive work environment that fosters a culture of excellence and teamwork.

Here’s What You’ll Be Responsible For

Initially, you’ll team up with more experienced employees to train on the knowledge and skills you’ll need to perform. Once you are up to speed, you’ll be the first point of contact in providing an excellent experience for our customers.

• Communicating with the Managers and Service Professionals – You’ll interact daily with management and the dispatcher to synchronize activities to ensure the right tools and right technician are sent to the homeowner at the right time to solve their plumbing needs.
• You are highly adaptable to a dynamic environment – You can adjust easily to changes in priorities and demands of the homeowner as well as management while maintaining focus on the goals of the franchise owner.
• Following Our Mr. Rooter Plumbing Process – You’ll follow our proven process, from greeting the customer to closing out the service job.
• Additional duties - You will be working with invoices, estimates, and material ordering as needed.

How We Measure Success at Mr. Rooter Plumbing

The team is collaborative and competitive here at Mr. Rooter Plumbing and we keep our eyes on the numbers to ensure everyone wins. Here are some of the things we measure:

• Offering and Delivering Solutions – We educate our customers thoroughly and give them the best options to solve their current issues, plus to prevent more problems in the future. Then, we follow through to take care of their plumbing needs.
• Quality Workmanship – We make sure we get it done right, the first time.
• Operating Efficiently – We stay productive with our time and carefully use materials to avoid waste.
• High Customer Satisfaction – We collect customer feedback through surveys and Google reviews that we tie back to each service call. We are proud to maintain high scores for our brand and our location.
• Compensation is based on experience and will be discussed upon interviewing.