Client Care RepresentativeDispatcher

Benjamin Franklin Plumbing of Bay Area, CA; Novato (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Profit sharing

Vision insurance

Job summary

Benjamin Franklin Plumbing of Bay Area, CA is seeking a dispatch/call center associate to handle incoming client calls and assist with scheduling service and maintenance dispatching. The role reports to the Operations Manager and supports a 7-day operation with weekend and evening shifts.

Ideal candidates have a high school diploma, strong verbal and telephone communication skills, and proficiency with computer software.

Qualifications

• High school diploma or equivalent required.
• Above-average verbal and telephone communication skills are essential.
• Must have good computer software skills.
• Prior customer service experience preferred.
• Service Titan experience preferred.
• Knowledge of plumbing preferred.

Responsibilities

• Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company.
• Outbounding of WHIs for existing customers to generate leads.
• Good communication with the client is essential! Has a courteous and pleasant demeanor, whether on a phone call or not.
• Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time.
• Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window.
• Calls Agreement Membership clients, as scheduled service appointments, should be booked to make up for any shortfall of repair calls.

Skills

Verbal communication

Telephone communication

Customer service

Computer skills

Education

High school diploma

Tools

Service Titan

Job description

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Profit sharing
• Vision insurance

Job Summary

This position answers incoming client telephone calls. Assists with the supervision and dispatching of all scheduled service and maintenance calls. Reports to the Operations Manager.

Job Duties

• Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
• Outbounding of WHIs for existing customers to generate leads
• Good communication with the client is essential! Has a courteous and pleasant demeanor, whether on a phone call or not
• Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
• Notifies clients ahead of time without fail if the Plumber is not going to arrive at their home within the scheduled time window
• Calls Agreement Membership clients, as scheduled service appointments, should be booked to make up for any shortfall of repair calls

Minimum Requirements

• High school diploma or equivalent required
• Above-average verbal and telephone communication skills are essential
• Must have good computer software skills
• Prior customer service experience preferred
• Service Titan experience preferred
• Knowledge of plumbing preferred

Schedule

We are a 7 day a week plumbing company.

Must be open to working weekends and evenings as we have staggered schedules for the dispatch and call center team