Office Admin/Dispatcher

Stemmle Plumbing Repair Inc; Richmond (VA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401(k) with company match after one 
+

Paid Time Off (Vacation, Holidays)

Supportive, family-oriented culture

Job summary

Stemmle Plumbing Repair Inc. is seeking an organized Office Administrator/Dispatcher to coordinate daily service calls and support field technicians in Richmond, VA. You will manage administrative tasks, maintain the service schedule, and ensure excellent customer experiences.

The role requires 1–3 years in related roles, strong communication, and proficiency with MS Office and dispatching software. A high school diploma is required, with an associate's degree preferred; a team-oriented,

Qualifications

• Must have high school diploma or GED; associate degree preferred.
• 1–3 years in office administration, dispatching, or customer service (HVAC or related trade preferred).
• Proficient with MS Office and dispatching software; Paycom HRIS experience valued.

Responsibilities

• Answer and route incoming calls professionally.
• Schedule, assign, and dispatch service calls to technicians by location and workload.
• Maintain daily service schedule and job status in the system.

Skills

Organizational skills

Multitasking

Communication

Customer service

Punctuality

Education

High School Diploma or GED

Associate’s degree (preferred)

Tools

Microsoft Office

Dispatching software

Paycom HRIS

Job description

We are seeking an organized, reliable, and detail-oriented Office Administrator/Dispatcher to join our growing Plumbing team.This individual will coordinate daily service calls, support field technicians, and manage administrative and customer service functions to ensure smooth operations and exceptional customer experiences.Key ResponsibilitiesAnswer and route incoming calls in a courteous and professional mannerSchedule, assign, and dispatch service calls to technicians based on location, expertise, and workloadCommunicate effectively between customers, technicians, and management throughout each jobUpdate and maintain the daily service schedule and job status in the company systemProcess job tickets, customer payments, and related documentation accurately and efficientlyHandle administrative duties such as filing, scanning, data entry, and record managementAssist with customer inquiries, billing, and warranty information when neededMonitor technician time and ensure service logs are completed correctlySupport management with reporting, payroll assistance, and compliance documentationMaintain a professional and positive attitude in a fast-paced environmentAll other duties assignedBenefitsCompetitive hourly pay based on experienceHealth, Dental, and Vision Insurance401(k) with company match after one year of servicePaid Time Off (Vacation, Holidays)Supportive, family-oriented company cultureHigh School Diploma or GED required; Associate’s degree preferred1–3 years of experience in office administration, dispatching, or customer service (HVAC or related trade preferred)Proficiency in Microsoft Office (Word, Excel, Outlook) and dispatching/scheduling software, Paycom HRIS.Strong organizational and multitasking skillsExcellent communication, problem-solving, and customer service abilitiesDependable, punctual, and team-oriented