Customer-Facing Field Service Technician (Travel)

Canon USA; Norcross (GA); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Transportation allowance

Employee referral bonus

Employee discounts

Dress for Your Day program

Volunteer opportunities

Canon swag

Job summary

Canon USA is seeking a Field Service Technician to deliver high-quality customer service and efficient maintenance for Canon-supported products. The role involves on-site visits, reporting, and adherence to service standards in the United States.

The position requires a High School diploma, ability to travel, lifting up to 50 pounds, and eligibility for security clearances. A 120-day intro period and the PDIF class are part of the onboarding process.

Qualifications

• Hold a High School diploma or equivalent experience.
• Ability to travel (valid driver's license and acceptable driving record).
• Must be able to lift 50 pounds and be active more than 50 percent of the time.
• Must take all necessary steps to obtain security and/or other clearances required by customers.

Responsibilities

• Reporting to your manager product failure trends and serviceability issues with necessary supported documentation, ensuring accurate information and record keeping.
• Meeting customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
• Properly maintaining all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Showcasing strong customer communication and satisfaction skills.
• Maintaining the performance of assigned machines.
• Facilitating performance at a level which helps to achieve the branch/district’s overall metric targets.

Skills

Travel readiness

Customer focus

Lifting 50 lbs

Education

High School diploma

Job description

Canon USA is seeking a Field Service Technician to deliver high-quality customer service and efficient maintenance for Canon-supported products. The role involves on-site visits, reporting, and adherence to service standards in the United States.

The position requires a High School diploma, ability to travel, lifting up to 50 pounds, and eligibility for security clearances. A 120-day intro period and the PDIF class are part of the onboarding process.