Customer Experience Pro in Training

CarMax; Conroe (TX); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Paid sick time

Vacation time

Holiday pay

Benefits access

Job summary

CarMax seeks a Customer Specialist in Training to deliver an iconic, customer-first experience across buying, selling, and servicing vehicles. You’ll support customers through every step, from appraisals to paperwork, while upholding CarMax’s simple, transparent processes.

You will learn hands-on in a fast-paced environment, handling vehicle sales, appraisal support, and coordination of repair orders while aligning with EH&S requirements and CarMax standards.

Qualifications

• High School Diploma or equivalent and a valid driver’s license.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and meet deadlines.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments and document findings for appraisals.
• Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining paperwork, auditing documents, and managing payments.
• Coordinate service appointments and review repair invoices for billing accuracy.
• Collaborate across teams to maintain a smooth, customer-focused experience.

Skills

Communication skills

Customer service

Integrity

Teamwork

multitasking

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax seeks a Customer Specialist in Training to deliver an iconic, customer-first experience across buying, selling, and servicing vehicles. You’ll support customers through every step, from appraisals to paperwork, while upholding CarMax’s simple, transparent processes.

You will learn hands-on in a fast-paced environment, handling vehicle sales, appraisal support, and coordination of repair orders while aligning with EH&S requirements and CarMax standards.