Customer Experience Specialist in Training

CarMax; Covington (LA); Hybrid; USD 22,000 - 32,000; Full time

Job summary

CarMax is seeking a Customer Specialist in Training in Covington, LA to guide customers through sales, appraisals, and service processes. You will learn hands-on in a fast-paced environment while managing vehicle checks, paperwork, and scheduling service appointments.

You'll develop strong communication, integrity, and teamwork while ensuring accurate documentation and smooth cross-team collaboration to deliver a seamless car-buying experience. This entry-level role offers growth within CarMax.

Qualifications

• High school diploma or equivalent required.
• Excellent communication and customer service skills.
• Ability to balance customer needs with store processes.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, tests drives, and financing applications.
• Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings.
• Coordinate service appointments and review repair order invoices for accuracy in billing.
• Maintain transaction paperwork and auditing of documents.
• Follow EH&S requirements and maintain a clean, organized work area.

Skills

Strong communication

Relationship building

Integrity and teamwork

Multi-tasking

Attention to detail

Time management

Customer service

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

CarMax is seeking a Customer Specialist in Training in Covington, LA to guide customers through sales, appraisals, and service processes. You will learn hands-on in a fast-paced environment while managing vehicle checks, paperwork, and scheduling service appointments.

You'll develop strong communication, integrity, and teamwork while ensuring accurate documentation and smooth cross-team collaboration to deliver a seamless car-buying experience. This entry-level role offers growth within CarMax.