Customer Experience Specialist - Car Sales & Service

CarMax; Attleboro (MA); Hybrid; USD 26,000 - 39,000; Full time

Benefits offered by this job

Paid sick time

Vacation time

Holiday pay

Benefits website access

Job summary

CarMax North Attleborough is seeking a Customer Specialist in Training to deliver an iconic, customer-first experience as you learn the CarMax process across sales, appraisals, paperwork, and service coordination.

You’ll develop strong communication skills while guiding customers through buying, selling, and servicing vehicles in a fast-paced, supportive environment that values honesty and teamwork.

Qualifications

• High School Diploma or equivalent and a valid driver's license.
• Ability to lift up to 25 lbs and read/transcribe data accurately.
• Strong communication skills and customer-first mindset.
• Ability to work in a fast-paced environment and meet deadlines.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
• Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Skills

Customer service

Communication

Teamwork

Integrity

Attention to detail

Multitasking

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax North Attleborough is seeking a Customer Specialist in Training to deliver an iconic, customer-first experience as you learn the CarMax process across sales, appraisals, paperwork, and service coordination.

You’ll develop strong communication skills while guiding customers through buying, selling, and servicing vehicles in a fast-paced, supportive environment that values honesty and teamwork.