Customer Experience Specialist in Training

CarMax; North Shore (VA); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Paid sick leave

Vacation time

Holiday pay

Benefits

Job summary

CarMax is seeking a Customer Specialist in Training in Covington, LA. You will guide customers through sales, appraisals, tests, and financing, delivering an iconic, customer-first experience.

In this hands-on role, you’ll coordinate vehicle check-ins, support paperwork, and service appointments while upholding CarMax EH&S requirements. A high school diploma and strong communication are required, with opportunities to learn and grow in a fast-paced environment.

Qualifications

• High School Diploma or equivalent and a valid driver's license.
• Strong communication and interpersonal skills.
• Ability to balance multiple tasks with attention to detail.

Responsibilities

• Deliver exceptional customer service during sales, appraisals, test drives, and financing applications.
• Conduct vehicle condition assessments and document findings for appraisals.
• Coordinate service appointments and review repair orders for accurate billing.
• Maintain paperwork and ensure a clean, organized work area.

Skills

Customer service

Communication

Sales

Multitasking

Teamwork

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax is seeking a Customer Specialist in Training in Covington, LA. You will guide customers through sales, appraisals, tests, and financing, delivering an iconic, customer-first experience.

In this hands-on role, you’ll coordinate vehicle check-ins, support paperwork, and service appointments while upholding CarMax EH&S requirements. A high school diploma and strong communication are required, with opportunities to learn and grow in a fast-paced environment.