Customer Experience Specialist in Training

CarMax; Manchester (NH); Hybrid; USD 23,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Health benefits

Job summary

CarMax is hiring a Customer Specialist in Training in Manchester, NH. You will learn to guide customers through buying, selling, or servicing vehicles, handling appraisals, paperwork, and coordination of repair orders, while upholding CarMax standards.

You will operate in a fast-paced setting, delivering an iconic customer experience, learning processes, and collaborating with teams to ensure smooth transactions. This role emphasizes integrity and service excellence throughout daily tasks.

Qualifications

• Strong communication and representation of CarMax to customers.
• Ability to build lasting relationships and create win-win solutions.
• Demonstrated integrity, respect and teamwork in a fast-paced environment.
• Balance customer needs with business goals while following processes.
• Manage multiple tasks, stay detail-oriented and meet deadlines.
• High School Diploma or equivalent and a valid driver’s license.
• Lift up to 25 lbs and read/transcribe data accurately.

Responsibilities

• Deliver exceptional customer service through sales, appraisals, tests, and financing applications.
• Conduct vehicle condition assessments and document findings for appraisals.
• Manage inventory processes including check-in, scanning, and reconciliation.
• Perform cosmetic inspections to meet CarMax Quality Standards.
• Handle administrative tasks: print reports, paperwork, and payments.
• Coordinate service appointments and review repair invoices for billing accuracy.
• Follow EH&S requirements and keep a clean, orderly work area.

Skills

Communication

Relationship skills

Integrity

Teamwork

Multitasking

Attention to detail

Education

High school diploma

Tools

Microsoft Office

Job description

CarMax is hiring a Customer Specialist in Training in Manchester, NH. You will learn to guide customers through buying, selling, or servicing vehicles, handling appraisals, paperwork, and coordination of repair orders, while upholding CarMax standards.

You will operate in a fast-paced setting, delivering an iconic customer experience, learning processes, and collaborating with teams to ensure smooth transactions. This role emphasizes integrity and service excellence throughout daily tasks.