Customer Experience Trainee - Sales, Appraisals & Service

CarMax Business Services; Florence (KY); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Competitive hourly pay

Benefits package

Growth opportunities

Job summary

CarMax Florence is seeking a Customer Specialist in Training to guide customers through sales, appraisals and service steps. You'll learn CarMax processes hands-on in a fast-paced environment, handling vehicle check-in, paperwork, appointments and coordination with Buyers.

This entry-level role emphasizes integrity, strong communication and teamwork, with exposure to financing apps, inspections and inventory.

Qualifications

• Strong communication and relationship-building with customers.
• Ability to maintain integrity and work with teammates in a fast-paced environment.
• Detail-oriented with accuracy in paperwork and data entry.
• Ability to multitask and meet deadlines while balancing customer needs and business goals.
• Must have a High School Diploma or equivalent and a valid driver’s license.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
• Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience.
• Follow CarMax EH&S requirements and maintain a clean and orderly work area.

Skills

Strong communication

Customer relationships

Integrity

Attention to detail

Multitasking

High School Diploma

Valid driver's license

Data transcription

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax Florence is seeking a Customer Specialist in Training to guide customers through sales, appraisals and service steps. You'll learn CarMax processes hands-on in a fast-paced environment, handling vehicle check-in, paperwork, appointments and coordination with Buyers.

This entry-level role emphasizes integrity, strong communication and teamwork, with exposure to financing apps, inspections and inventory.