Customer Experience Specialist in Training

CarMax; Mobile (AL); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Opportunities for advancement

Innovative work environment

Job summary

CarMax in Mobile, Alabama is seeking a Customer Specialist in Training to deliver a customer-first experience. You will guide customers through their journey, including sales, appraisals, and service coordination.

The ideal candidate possesses strong communication skills and a high school diploma, with the ability to manage multiple tasks in a fast-paced environment. The role offers growth within the largest retailer of used cars in the nation.

Qualifications

• Ability to lift up to 25 lbs and accurately read and transcribe data.
• Demonstrated ability to manage multiple tasks and meet deadlines.
• Experience in sales or customer service in retail environments preferred.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments, documenting details for appraisals.
• Manage inventory processes, including vehicle check-in and daily scanning.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks and manage payments.
• Coordinate service appointments and review repair order invoices.

Skills

Strong communication skills

Relationship building

Integrity and teamwork

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax in Mobile, Alabama is seeking a Customer Specialist in Training to deliver a customer-first experience. You will guide customers through their journey, including sales, appraisals, and service coordination.

The ideal candidate possesses strong communication skills and a high school diploma, with the ability to manage multiple tasks in a fast-paced environment. The role offers growth within the largest retailer of used cars in the nation.