Customer Experience Specialist (In Training)

CarMax Business Services; Jensen Beach (FL); On-site; USD 21,000 - 34,000; Full time

Job summary

CarMax in Jensen Beach, FL is hiring a Customer Specialist in Training to deliver an iconic, customer-first experience across sales, appraisals, and servicing vehicles. You'll learn hands-on in a fast-paced environment while supporting customers through every step of their journey.

As a trainee, you will perform vehicle checks, paperwork processing, and coordination of service orders, guided by CarMax's honesty and integrity. A strong communicator with a teamwork mindset will excel here.

Qualifications

• Must have strong communication and customer service mindset.
• Ability to build lasting relationships with customers.
• Demonstrated integrity and teamwork in fast-paced settings.
• Ability to balance customer needs with processes.
• Willingness to learn and adapt in a training role.

Responsibilities

• Deliver exceptional customer service through sales, appraisals, test drives, and financing applications.
• Conduct vehicle condition assessments and document appraisals.
• Manage vehicle check-in, scanning, and inventory reconciliation.
• Perform cosmetic inspections to meet CarMax Quality Standards.
• Handle paperwork, reports, and payments.
• Coordinate service appointments and review repair invoices for accuracy.
• Follow EH&S requirements and keep a clean workspace.

Skills

Strong communication skills

Customer relationship building

Teamwork

Detail oriented

Multi-tasking

Reliable

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax in Jensen Beach, FL is hiring a Customer Specialist in Training to deliver an iconic, customer-first experience across sales, appraisals, and servicing vehicles. You'll learn hands-on in a fast-paced environment while supporting customers through every step of their journey.

As a trainee, you will perform vehicle checks, paperwork processing, and coordination of service orders, guided by CarMax's honesty and integrity. A strong communicator with a teamwork mindset will excel here.