Customer Experience Specialist in Training

CarMax; Florence (KY); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Paid sick leave

Vacation time

Holiday pay

Job summary

CarMax in Florence, KY is seeking a Customer Specialist in Training to deliver a customer-first experience across buying, selling, and servicing vehicles. You’ll learn hands-on in a fast-paced environment, handling vehicle sales, appraisals, paperwork, and service coordination.

Join a team that values integrity and teamwork. No prior experience required beyond a high school diploma; you’ll gain skills in customer service, product knowledge, and process compliance while supporting customers

Qualifications

• Strong communication and confident representation of CarMax.
• Ability to build lasting relationships and create win-win solutions for customers.
• Demonstrates integrity, respect, and teamwork in a fast-paced environment.
• Balances customer needs with business goals and follows processes accurately.
• Manages multiple tasks with attention to detail and meets deadlines.

Responsibilities

• Deliver exceptional customer service through sales, appraisals, test drives, and financing applications.
• Conduct vehicle condition assessments and document details for appraisals.
• Manage inventory processes including check-in, scanning, and reconciliation.
• Perform cosmetic inspections to meet CarMax Quality Standards.
• Handle administrative tasks like printing reports and managing payments.

Skills

Strong communication

Relationship building

Integrity and teamwork

Attention to detail

Multitasking

Customer service mindset

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax in Florence, KY is seeking a Customer Specialist in Training to deliver a customer-first experience across buying, selling, and servicing vehicles. You’ll learn hands-on in a fast-paced environment, handling vehicle sales, appraisals, paperwork, and service coordination.

Join a team that values integrity and teamwork. No prior experience required beyond a high school diploma; you’ll gain skills in customer service, product knowledge, and process compliance while supporting customers