Customer Experience Teller - Digital Engagement & Service

M&T Bank; East Longmeadow (MA); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank is seeking a customer service focused associate in East Longmeadow, MA to support branch operations and deliver an excellent in-person experience. You will balance and process transactions, log complaints, and transition sales opportunities to the appropriate banking partners.

The role emphasizes empathy, digital fluency, risk awareness, and compliance with banking policies while maintaining a professional, welcoming branch environment.

Qualifications

• High school diploma or GED required; minimum 6 months customer service experience including data entry or cash handling.
• Proven verbal communication skills and interpersonal abilities.
• Proven ability to demonstrate exceptional customer service and stay organized during shifts.

Responsibilities

• Adhere to customer service standards and provide a differentiated experience by understanding customer needs.
• Educate customers through digital demonstrations and identify self-service opportunities.
• Engage in lobby management, greet customers, and address immediate needs.

Skills

Verbal communication

Interpersonal skills

Customer service

Time management

Organizational skills

Prioritization

Digital literacy

Education

High school diploma or GED

Bilingual based on branch needs

Job description

M&T Bank is seeking a customer service focused associate in East Longmeadow, MA to support branch operations and deliver an excellent in-person experience. You will balance and process transactions, log complaints, and transition sales opportunities to the appropriate banking partners.

The role emphasizes empathy, digital fluency, risk awareness, and compliance with banking policies while maintaining a professional, welcoming branch environment.