Teller & Digital Banking Concierge

M&T Bank; Holyoke (MA); Presencial; USD 25.000 - 36.000; Jornada completa

Descripción de la vacante

M&T Bank in Holyoke, MA is seeking a branch service associate dedicated to delivering a differentiated customer experience. You will engage customers in-store, demonstrate digital options, balance transactions, and resolve routine issues with empathy and efficiency.

This role requires a high school diploma or GED, 6 months of customer service experience, and strong verbal and interpersonal skills. You will support AML/KYC processes, log complaints, and help steer customers toward convenient

Formación

• High school diploma or GED required; 6 months customer service experience preferred.
• Strong verbal communication and interpersonal skills.
• Proficient with internet-based tools and data entry.

Responsabilidades

• Provide exceptional branch customer service and resolve routine issues.
• Demonstrate digital demos and promote self-service options.
• Balance and process transactions accurately per bank policy.
• Escort customers in lobby and transition sales opportunities to banking partners.
• Ensure AML/KYC compliance and document complaints.
• Perform branch operations such as cash ordering, vault, ATM, and wire transfers.

Conocimientos

Customer service

Communication skills

Cash handling

Data entry

Interpersonal skills

Time management

Educación

High school diploma or GED

Bilingual based on branch needs

Descripción del empleo

M&T Bank in Holyoke, MA is seeking a branch service associate dedicated to delivering a differentiated customer experience. You will engage customers in-store, demonstrate digital options, balance transactions, and resolve routine issues with empathy and efficiency.

This role requires a high school diploma or GED, 6 months of customer service experience, and strong verbal and interpersonal skills. You will support AML/KYC processes, log complaints, and help steer customers toward convenient