Customer Experience Teller - Digital Demos & Transactions

M&T Bank Corporation; Springfield (VT); On-site; USD 26,000 - 39,000; Full time

Job summary

M&T Bank in Springfield, VT is seeking a Branch Customer Service Associate to deliver exceptional in-person service, handle transactions, and support digital demonstrations. You will balance cash, assist with account maintenance, and guide customers to the right banking partner for solutions, while following policy and risk controls.

The role emphasizes empathy, adaptability, and strong communication to create a positive customer experience in a collaborative, community-focused environment.

Qualifications

• High school diploma or equivalent (GED) required.
• Verbal communication and interpersonal skills essential.
• Ability to provide exceptional customer service and handle data entry accurately.

Responsibilities

• Adhere to customer service standards and deliver a differentiated experience.
• Balance and process customer transactions accurately and efficiently.
• Assist customers with digital demonstrations and self-service opportunities.
• Address escalated account issues and log complaints in the system.
• Coordinate with banking partners for suitable solutions and referrals.
• Perform branch-related operational activities (cash orders, vault, wires).
• Ensure compliance with AML/BSA/KYC and internal controls.

Skills

Verbal communication

Interpersonal skills

Customer service

Organization

Time management

Prioritization

Internet proficiency

Education

High school diploma or GED

Job description

M&T Bank in Springfield, VT is seeking a Branch Customer Service Associate to deliver exceptional in-person service, handle transactions, and support digital demonstrations. You will balance cash, assist with account maintenance, and guide customers to the right banking partner for solutions, while following policy and risk controls.

The role emphasizes empathy, adaptability, and strong communication to create a positive customer experience in a collaborative, community-focused environment.