Bank Experience Teller: Digital & Service Pro

M&T Bank Corporation; Feeding Hills (MA); In loco; USD 25.000 - 36.000; Tempo pieno

Descrizione del lavoro

M&T Bank Corporation in Feeding Hills, Massachusetts, is seeking a friendly branch associate to deliver a differentiated customer experience through in-person service, digital demonstrations, and proactive lobby management.

You will balance and process transactions accurately, address routine account issues, log customer complaints, and transition sales opportunities to banking partners while following Bank Policy and risk controls.

Competenze

• High school diploma or GED required with basic data entry and cash handling experience.
• Proven verbal communication and interpersonal skills.
• Demonstrated ability to deliver exceptional customer service.

Mansioni

• Provide exceptional service to branch customers and resolve routine issues promptly.
• Balance and process customer transactions accurately following policy.
• Log customer complaints and address escalated account service needs until resolution.
• Transition sales opportunities to the appropriate banking partner.
• Support branch operations such as cash ordering, vault, ATMs, and wires.

Conoscenze

Verbal communication

Interpersonal skills

Customer service

Time management

Prioritization

Digital literacy

Formazione

High school diploma or GED

Descrizione del lavoro

M&T Bank Corporation in Feeding Hills, Massachusetts, is seeking a friendly branch associate to deliver a differentiated customer experience through in-person service, digital demonstrations, and proactive lobby management.

You will balance and process transactions accurately, address routine account issues, log customer complaints, and transition sales opportunities to banking partners while following Bank Policy and risk controls.